Scope and regulatory compliance
This Payments & Withdrawals policy governs all monetary transactions conducted on 578jili. It implements anti‑money laundering (AML) and know‑your‑customer (KYC) controls, and is designed to protect players and the integrity of wagering activities. 578jili operates under a licensed regulatory framework and adheres to applicable consumer protection, data security, and responsible gaming standards.
Supported payment methods and currencies
578jili provides a selection of payment methods for deposits and withdrawals. Availability depends on the player’s country and chosen currency. Transactions are processed in EUR unless a different currency is explicitly stated and supported by the selected payment method. For customers located in Georgia, certain channels remain available in accordance with local regulations.
Deposit limits
Deposits are initiated through the account cashier. The minimum deposit amount is €25 for the majority of methods. Maximum deposit limits vary by method and can reach up to €5,000 per transaction in standard channels, with higher caps applicable to specific methods or promotions. The exact limit is disclosed in the cashier prior to confirming a deposit.
Withdrawal limits
Withdrawal requests are subject to verification and payment‑provider constraints. The minimum withdrawal amount is €25 per transaction. Maximum per transaction depends on the chosen method and the player’s verification status, with typical caps observed up to €25,000. The cashier displays the current withdrawal cap when initiating a withdrawal request.
Identity verification and anti‑fraud controls
We perform identity verification and continuous monitoring in line with AML/KYC requirements. Prior to processing withdrawals, we may request documents to confirm identity, ownership of the payment method, and residential address. Withdrawals may be paused or declined if verification is incomplete or if suspicious activity is detected.
Processing times and status tracking
Deposits are processed promptly and may appear in the account almost immediately or after a short pending period. Withdrawals are processed in accordance with internal procedures and payment‑provider timelines; processing may be delayed for additional verification or security checks. Transaction status is accessible within the account activity log.
Responsible gaming and safety
Gambling can be addictive. 578jili promotes responsible gaming and provides tools to manage risk, including spending limits, cooling‑off options, and self‑exclusion. Underage gambling is strictly prohibited; if underage use is suspected, promptly report it and implement access restrictions.
Disputes and complaints
For payment‑related disputes, escalate to 578jili’s compliance and payments team through the account Help Center. Disputes are investigated in accordance with our internal dispute resolution policy and applicable regulations. If a resolution cannot be achieved locally, you may refer the matter to the relevant competent authority in your jurisdiction.
Data protection and security
All payment data is protected by industry‑standard security measures, including encryption in transit and at rest, with access controlled by role‑based permissions. We retain transaction records in accordance with regulatory requirements and our data retention policy.